How It Works
Welcome to Diverse Health Hub (DHH)—a unique platform dedicated to empowering you and healthcare providers by transforming diagnostic tests into tools for equitable care, driving better understanding, and improving outcomes. This is a complimentary service provided by human experts, not artificial intelligence.Your question initiates a secure, streamlined process. Through advanced privacy protocols, all information is automatically de-identified and routed to relevant laboratory specialists in the Pro Hub. Each response undergoes careful validation before being securely delivered to you, ensuring accuracy and privacy.
Three steps to understanding your diagnostic tests
Ask Your Question
Type your diagnostic-related question into the tool – it's free for everyone.
Submit
Once submitted, receive a confirmation, and a laboratory expert will respond within 48-72 hours.
Discover While You Wait
Explore the Health Discovery Hub for trusted insights about diagnostic tests and health topics while awaiting your response.
Transparency
We believe diagnostic equity is key to better health outcomes, which is why we've made this platform freely accessible to all. As a self-funded initiative, we are driven to take meaningful action and create change. To sustain and expand our impact, we welcome collaborations and support from organizations that share our vision.
Who Benefits and How
Health Seekers
- Enhance your understanding of diagnostic tests to make informed health decisions and advocate for yourself and loved ones.
- Receive clear, expert answers to your lab test questions from laboratory professionals.
- Learn how to interpret your test results and understand their implications for your health.
- Build confidence in discussing test results with your healthcare providers.
- Get actionable information to make important decisions about your care.
Healthcare Providers
- Access expert laboratorians across disciplines to address complex diagnostic challenges.
- Minimize uncertainty in test selection and interpretation with expert guidance.
- Ensure accurate correlations between test results and disease states with support from laboratorians specializing in complex diagnostics.
- Complement computerized order entry systems with human insights.
- Enhance patient care with more informed and meaningful conversations.
User Features
Enterprise-Grade Security
Secured with advanced encryption and multi-factor authentication.
Secure Question Submission
Submit questions about diagnostic tests with complete privacy.
Customizable Notifications
Choose to receive updates on your inquiries via email or SMS.
Frequently Asked Questions
How do I submit a question?
Simply use our secure interface to submit your lab-related question. Your information remains private, and you'll receive a response within a few days.
Who answers the questions?
A team of laboratory professionals across multiple disciplines.
Is my information safe?
Yes, we use automated PHI de-identification to protect your personal health information. This platform is secured with enterprise-grade security standards.
Can healthcare providers use this platform?
Yes, healthcare providers can also ask questions of the laboratory professionals and receive expert insights and tools that improve diagnostic accuracy and patient outcomes.
How quickly will I get a response?
Most questions are answered within 48 hours in the contiguous United States. Please allow up to 72 hours for questions outside of US time zones.
If I ask multiple questions, will I get multiple newsletters?
If you submit multiple questions, you'll need to enter your information and accept our Privacy Policy each time, as we don't store your data between submissions.